EZBuyFurniture is your one-stop shop for purchasing high quality furniture online! We have been e-tailing furniture on the internet for the past seven years.
EzbuyFurniture has been awarded bids for furniture and electronic distribution with government and state agencies since 2003. From the beginning, our commitment has been to provide our customers with the best service and quality at the most competitive prices!
Thanks for shopping EZBuyFurniture.
Company Information:
Mile High Global Holdings
5659 Gore Range Way
Golden, CO 80403
Ph. (888) 303-SALE
FAQs
What is the EZBuy Best Price Guarantee?
As a major distributor of furniture and home accessories, EZBuyFurniture takes great pride in the low prices and great values we offer our customers. We work hard to ensure that our product selection, product availability, reliable delivery, and superior customer service work together to create a great online shopping experience. We also want our customers to feel confident that EZBuyFurniture consistently offers great savings. For this reason, we offer our EZBuy Best Price Guarantee. If you find the identical product elsewhere within 30 days of purchase for a lower total price (product price plus shipping and handling fee), we will match the total price by gladly refunding the difference plus 10% (of the difference; sale or promotional prices not included).
You are eligible for an EZBuy Best Price Guarantee if your request meets the following conditions:
- Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price.
- EZBuy Best Price Guarantee requests must be submitted within ten (30) days from the date of purchase at EZBuyFurniture.com
- Please be aware that EZBuyFurniture only sells the newest models fresh out of factories. We do not accept price matches for remanufactured, refurbished, or counterfeit products.
- We have discovered that there are a lot of competitors entering the online business of selling furniture every day. Although they understand that they too need to make a profit on the items they sell, some make mistakes and price their items below wholesale value. If a Best Price Guarantee request appears to be below wholesale price (plus shipping), we reserve the right not to honor the Best Price Guarantee due to errors and omissions on their part. The best thing to do in this case is for you to contact them for a purchase.
To request an EZBuy Best Price Guarantee with the current order, simply provide the competitor's total price information in the comment section on the checkout page, and send us an email within 24 hours of placing the order to let us know you're interested in a Best Price Guarantee.
To request an EZBuy Best Price Guarantee after purchase, simply email a link to the competitor's page, and we will gladly honor the difference plus 10%.
Is Everything on Our Site In-stock?
We are a store front for major furniture importers, so we do not hold inventory. Because of this, we do our best to inform our clients of the stock status before they order an item. From time to time, our vendors will sell out of a particular item. After your order is placed, we will be able to check with our vendors. If we inform you that an item is on backorder we will provide you with the expected ship date for your order. You will have the option to cancel your order if the timeframe does not fit within your expectations. Chances are, if you find an item stated as being backordered on a number of other sites, it will be backordered with us as well. If you have any concerns about an item being in stock we suggest you send us an email or callBEFORE you place the order.
How do Backorders order work with EZBuyFurniture?
The price is locked in. The manufacture will ship it directly to you once the item is back in stock and MOST IMPORTANT we will not charge your card until right before the order is shipped and you will receive e-mail notifications along the way to let you know before the item ships and to give you the tracking information after the item ships.
When we charge your credit card a few days before the order is shipped, we will send you an e-mail to let you know that your order status has changed to “Shipping ASAP”.
FYI…99% of furniture websites do not hold inventory. When you order an item, it ships from the manufacture directly to you, so if it is out of stock at the manufacture it is likely that you will have this same issue with other online retailers.
How Do I Track My Order Status?
We feel it is extremely important for our customer to know where their order is in the process of being delivered. We have invested heavily in our systems to ensure that we can make sure that you have this information. In addition, we consistently work with our manufacture on their processes to ensure we provide the information you need when you need it.
To track your order status, simply go to our website and click on the Track Order link at the bottom of the page. Although we will process your order right away, it sometimes takes up to 2-3 business days before you see an initial status. Please, always check this section before emailing or calling our customer service department. If your order is in stock you will not receive an e-mail on the order status. If your order is on backorder we will send you an e-mail so that you can plan appropriately.
Order Status definitions
Shipping ASAP means an item is in stock and will be shipping out within a few business days or will be manufactured and shipped per the manufacture’s normal process.
Backordered means that the item is currently out of stock at the manufacture. When this happens our system will send you an e-mail to alert you that the order will be delayed. A projected shipping date for the order will be provided at this time.
How will I know when my order is shipped?
Once we have the tracking information from the manufacture we will e-mail you the details.
Do I Have to Pay Sales Tax?
Only Colorado residents must pay sales tax. The tax is automatically added during the checkout process.
When Does My Credit Card Get Charged?
We have a very sophisticated fraud detection method that allows us to keep you safe from unwanted identity theft and protect us. We will not charge your credit card until right before the order ships. However, if your order is flagged as a possible fraud situation, it will be reviewed and charged upon placing the order.
Do You Have a Store?
We only sell online. We decided to do this so we can keep our great low prices.
How Do You Handle Orders with Free Shipping?
If the combination of your items exceeds $1000, you qualify for free shipping, but you must enter the correct coupon code upon check out! You may not split the shipping address, nor can you place multiple orders with different addresses and take advantage of the free shipping. If the items are returned, you will be responsible for the true shipping costs both ways. For orders over $4000, please contact us directly before using the Free Shipping feature of our site. We do not offer free shipping over this amount; however, we do offer volume discounts, and you may receive an additional discount.
How Will My Furniture Ship?
UPS or FedEx Deliveries
UPSable packages will ship via UPS or FedEx, doorstep service is usually available. UPS or FedEx will not notify you prior to delivery. Once we have been provided the tracking information from the manufacture we will e-mail it to you so that you will know when to expect delivery based on the date from UPS’s or FedEx’s website. A signature will not be required for these deliveries.
Truck Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is normally a "Tailgate Delivery". Most of the time the driver will bring your new furniture to your doorstep. In rare cases the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. Unless otherwise stated deliveries are to ground floors only. A signature is required at the time of delivery.
- Important: Any and all damages to the boxes or shipping cartons should be noted on the bill of lading. If the boxes are severely damaged, please check all items thoroughly before the driver leaves. In this case please note all damage on the bill of lading. If the carton is obviously severely damaged, you can refuse the shipment from the freight company. Please call us or e-mails immediately so that we can get the issue resolved.
Common carrier deliveries are only performed Monday through Friday (generally between 8:00 AM - 5:00 PM). An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed.
Can I Get an Inside Delivery?
Inside delivery is often very expensive due to higher carrier insurance reasons. With some of our items, it is mandatory that we include 'inside delivery.' What this means is that the furniture will be delivered to your residence and unloaded via a liftgate. The delivery person (or people) will then take the item just over the threshold of your door. If you live in a condo, high-rise, or other difficult location, the delivery will be placed inside the building. Most delivery personal are not equipped to go up any type of stairs, nor will they unwrap or set up any furniture. Regardless of delivery, it is in your best interest to inspect the package RIGHT when it arrives for any physical damage. If there is any damage, please refuse delivery, then CALL and or EMAIL us immediately!
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We carry quality furniture that will very rarely require utilization of the manufacturer's warranty; however, most of our manufacturer's warrantees are 1-6 years.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Oftentimes, the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you to whom to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied. Usually your issues are resolved faster when dealing directly with the manufacturer; however, we are available to help in any way we can.
What If My Shipment Arrives Damaged?
If your product arrives with shipping damage or is in anyway not in pristine condition we will work with our manufacture to resolve the issue. We are your advocate and really do care about your satisfaction. We have very good relationships with our manufacture and will be able to get the issue resolved. In addition, we only work with manufacture that have excellent track-records and are responsive to resolve issues in a timely manner. Typically, we will request a digital photo of the issue so that we can send that to the manufacture. This might seem like a hassle, but in the end it saves time and also helps to ensure that we can have the issue resolved the first time.
In the rare situation that you experience damage with your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. For UPS or FedEx deliveries you will not be required to sign for the order, therefore please CALL and or EMAIL us immediately!
For shipments that require a signature for delivery please note any and all damages to the boxes or shipping cartons on the bill of lading.
If the boxes are severely damaged, please check all items thoroughly before the driver leaves. In this case please note all damage on the bill of lading. If the carton is obviously severely damaged, you can refuse the shipment from the freight company. Please call us or e-mails immediately so that we can get the issue resolved. .
We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event that a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What Is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If we cannot intercept your order, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Orders that arrive damaged cannot be canceled or returned for a refund. A replacement must be sent. The only exception is when the replacement is backordered and cannot be sent for thirty (30) days or more.
What Is the Return Policy?
Generally, on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us, and we will assess your situation. A 15% restocking fee is also deducted from your refund. Please be careful when ordering your furniture, and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space in which you are placing the furniture. We cannot accept returns for assembled merchandise. All returns must be in their original packaging. Items will not be authorized for return after 10 days from the delivery date. Your credit card will be refunded once the manufacturer or the EZBuy distribution center receives the returned item.
Do we offer volume pricing for large orders?
Absolutely! All items purchased in large quantities are available at discount prices. Please call us at (888) 303-SALE for placing these orders.
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